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Frequently Asked Questions

1. Where can we buy your transformers? Are there local reps/distributors?
  • We sell direct to manufacturers, OEMs and assembly houses in the USA and worldwide.

  • We do not have local distributors or reps, but we DO sell to distributors and reps directly.

2. How do I place an order? How do I pay? What are your payment terms for Domestic and International Orders? Can you bill COD on my account? Can I pay with a Credit Card?

  • Orders are usually placed via fax or E-Mail. Telephone orders require hard copy follow-up.

  • Domestic orders are normally sent UPS. Orders without open accounts are sent UPS COD.

  • Terms are Net 30 on open Domestic accounts for POs quantity > 1000 pcs.

  • Net 30 Account set up requires at least 2 weeks, written application is required.

  • One time orders and all other Domestic orders without established accounts are on COD basis and shipped freight prepaid and added. Due to Carrier Regulations we cannot use your Federal Express, or alternate carrier account for a COD shipment. ALL COD shipments are via UPS only.

  • To avoid COD, please send a check in advance. We will ship upon receipt of payment.

  • International payment terms are Prepaid via Bank Transfer per Pro Forma Invoice. Please fax a Purchase Order and we will fax back a Pro Forma for bank transfer. ·

  • International shipment is via Fed Ex, UPS or (least preferable) Air Post. We cannot use TNT!

  • We cannot use DHL in certain countries, please inquire! It is the least preferable carrier. 

  • For orders less than 1,000 pcs or one time orders, we cannot use your shipping account; all freight fees will be prepaid and added.

  • Sorry, we can't accept credit cards. You can use Paypal electronic transfer for small orders.

3. I am considering both SMD and Thru Hole (TH) transformers, are they priced differently?

  • Scientific Conversion's SMD and Thru Hole transformers are all priced the same in any quantity columns for Regular and Lead Free Line. Production quantities > 500 pcs have rapid price breaks.

4. Do you accept Blanket Orders?

  • YES! We accept blanket Orders with scheduled releases up to 1 year.

5.How are they packaged? How are they shipped?

  • SMD transformers are packed in IC tubes of 25 or 50 pcs (MPQ).

  • Thru-Hole parts are packaged on Styrofoam sheets of 100 pcs per sheet.

  • T&R is not normally stocked and is available only on orders of at least 5,000 pcs: A setup, tooling and per unit charge applies. Please contact us for further information.

6. We need these parts yesterday! Are your parts in stock? What's the lead time?

  • We stock parts in several hundreds to a few K. Otherwise, allow lead time 2-3 weeks ARO.

  • Please allow at least 24 hrs to process your order. Our normal pickup time for shipments is 13:00 Pacific Time. If your order is received at least 3 hrs prior to our pickup we will attempt to ship the same day if requested, but we cannot guaranty same day shipment.

 

Copyright © 2007 Scientific Conversion, Inc. All rights reserved. Information in this document is subject to change without notice.

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Last revised: 11 February, 2007

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